Clinical Trial: User Satisfaction Survey - Personality Disorder Service
Study Status: Completed
Recruit Status: Completed
Study Type: Interventional
Official Title: Survey of the Consultation Service of the Providence Continuing Care Centre Personality Disorder Service Users Satisfaction With the Change in Service Delivery
Brief Summary: Can we improve our community partners satisfaction with a change in how psychiatric consultations are delivered to their clients by our psychiatrist? This survey of users of the service will compare the level of satisfaction before(retrospectively) to after the way the service is provided is changed.
Detailed Summary:
As part of the personality disorder services continuing quality improvement enterprise we sought to review the impact of restructuring on the satisfaction of service community partners with our changed consultation service.
The consultation service was changed as the result of administrative review,part of a larger institution wide process. To review how this change was perceived by agency and individual care providers those who had received consult reports from the last fifty consultations were surveyed about their satisfaction and compared prospectively to the satisfaction of the agencies and individual care providers of clients receiving the next fifty consultations delivered in the new format.
The administrative review had indicated that the consultation reports were unnecessarily comprehensive and in the process time consuming and thereby interfered with timely access to appointments and involved excessive turn around time in the generation of reports. A new streamlined approach using a fill in the blanks type form and brief cover letter and the use of a follow up phone call to the main care giver the same day was devised to address these concerns.
Satisfaction in regards to advice received, length of the report, waiting times for the appointment and for the delivery of the report,legibility and overall satisfaction were surveyed. The satisfaction with telephone feed back was also surveyed.
Sponsor: Queen's University
Current Primary Outcome: eight item user satisfaction survey on receipt of the consult report [ Time Frame: in the year before and after the change in interview format ]
Original Primary Outcome: eight item user satisfaction survey on receipt of the consult report
Current Secondary Outcome: demographic factors of the respondents as relate to their satisfaction at time of survey [ Time Frame: at the time of suvey completion ]
Original Secondary Outcome: demographic factors of the respondents as relate to their satisfaction at time of survey
Information By: Queen's University
Dates:
Date Received: September 9, 2005
Date Started: November 2002
Date Completion:
Last Updated: March 10, 2015
Last Verified: March 2015
